Last Updated: 4 November 2026
1. Introduction
Welcome to Royale Chandelier Services. These Terms and Conditions govern your use of our website, www.royalechandelier.com, and the services provided by Royale Chandelier Services.
By accessing our website, submitting an enquiry, requesting a quotation or booking our services, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before using our website or engaging our services.
2. About Us
Royale Chandelier Services is a specialist chandelier service provider based in London, United Kingdom, offering professional chandelier care and maintenance solutions to residential and commercial customers.
Our services include:
- Chandelier cleaning and restoration.
- Chandelier installation.
- Chandelier removal and dismantling.
- Chandelier repairs and rewiring.
- Chandelier load testing and safety assessments.
Contact Details:
Royale Chandelier Services
Suite 7 Rays House, North Circular Road,
London, NW10 7XP, United Kingdom.
Telephone: 0800 193 6133
Email: info@royalechandelier.com
Website: www.royalechandelier.com
3. Use of Our Website
By using our website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and complete information when submitting enquiries.
- Not misuse, damage or interfere with the website or its functionality.
- Not attempt to gain unauthorised access to our website, systems or information.
- Not copy, reproduce or distribute website content without our written permission.
We reserve the right to restrict access to our website if we reasonably believe that these terms have been breached.
4. Service Enquiries and Quotations
Customers may contact us through our website, telephone or email to enquire about our services.
Any quotation provided will be based on the information supplied by the customer, including chandelier dimensions, weight, condition, accessibility, installation requirements and location.
Where necessary, we may arrange a site visit or request photographs and additional information before providing a final quotation.
Unless otherwise stated in writing:
- Quotations are subject to the scope of work described.
- Additional work may incur additional charges.
- Any changes to the agreed requirements must be approved by both parties.
- A quotation does not constitute a confirmed booking until accepted by us.
- We reserve the right to revise a quotation if the information provided was inaccurate or the scope of work changes.
5. Bookings and Payments
All service bookings are subject to availability and confirmation by Royale Chandelier Services.
Payment terms, deposits and any outstanding balances will be communicated to the customer before work begins.
Customers agree to:
- Pay the agreed service charges in accordance with the quotation or invoice.
- Make any required deposit before the scheduled service date.
- Pay additional charges where extra work has been agreed.
- Settle outstanding invoices within the payment period stated on the invoice.
Any applicable taxes or additional costs will be identified in the quotation or invoice.
6. Cancellations and Rescheduling
If you need to cancel or reschedule a confirmed booking, please contact us as soon as possible.
We will aim to accommodate reasonable changes, subject to availability.
Where cancellation charges or non-refundable deposits apply, these will be communicated to the customer before the booking is confirmed.
If we need to cancel or reschedule a service due to unforeseen circumstances, we will notify you as soon as reasonably possible and arrange an alternative appointment where practical.
Nothing in this section affects your statutory rights under UK consumer law.
7. Customer Responsibilities
Customers are responsible for ensuring that:
- Our technicians have safe and reasonable access to the property and chandelier.
- The working area is clear and accessible before the appointment.
- Any known structural, electrical or installation issues are disclosed in advance.
- Relevant permissions are obtained from property owners, landlords, building managers or other responsible parties where required.
- Accurate information about the chandelier, its condition and installation is provided.
Customers must inform us of any fragile materials, antique features, existing damage or special handling requirements before work begins.
Additional preparation or access requirements may affect the quotation and scheduled appointment.
8. Chandelier Cleaning and Restoration
Our chandelier cleaning and restoration services are carried out using methods appropriate to the fixture’s design, materials and condition.
Although we take reasonable care when handling delicate, antique and valuable chandeliers, some fixtures may have pre-existing damage, weakened components, deteriorated finishes or fragile materials.
We cannot guarantee that every chandelier can be restored to its original condition.
Where we identify significant damage or risks before or during the work, we may recommend additional repairs or alternative treatment methods.
Any additional work will be discussed with the customer before proceeding.
9. Chandelier Installation and Removal
Chandelier installation and removal involve specialist handling and, in some cases, working at height, electrical connections and structural support assessments.
Customers must provide accurate information about the chandelier’s weight, dimensions, mounting arrangements and any known ceiling or structural limitations.
Installation work will be carried out in accordance with the agreed scope and applicable safety requirements.
Where structural reinforcement, specialist lifting equipment, additional electrical work or third-party services are required, these may be quoted separately.
We reserve the right to postpone or refuse work where the installation or removal conditions are considered unsafe.
10. Chandelier Repairs and Rewiring
Repair and rewiring services will be undertaken according to the agreed requirements and the condition of the chandelier.
We will explain any significant issues identified during inspection and advise where additional work may be necessary.
We cannot guarantee the availability of original replacement components, particularly for antique or discontinued chandeliers.
Any proposed replacement parts, additional repairs or changes to the agreed scope will be discussed with the customer before proceeding.
11. Chandelier Load Testing and Safety
Where requested, Royale Chandelier Services provides chandelier load testing and related safety assessments.
Testing is carried out using appropriate equipment and procedures for the agreed scope of work.
A load test or inspection represents an assessment of the relevant components and conditions at the time of testing. It does not guarantee the future safety or performance of every part of a chandelier or the building structure.
Customers must disclose any known structural defects, previous installation issues or alterations that may affect the assessment.
Any recommendations or limitations identified during testing will be communicated to the customer.
12. Property Access and Health and Safety
We reserve the right to stop, postpone or refuse work if the working environment presents an unacceptable health or safety risk.
This may include unsafe access arrangements, unstable structures, inadequate working space, unsuitable electrical conditions or other hazards.
Where additional equipment, access arrangements or preparation are required, these may result in additional costs, which will be discussed with the customer.
13. Damage and Liability
We take reasonable care when carrying out our services and handling customers’ property.
However, customers should be aware that chandeliers may contain fragile, aged or previously damaged components.
To the extent permitted by applicable law:
- We are not responsible for pre-existing damage or defects that were not caused by our work.
- We are not responsible for damage resulting from inaccurate information supplied by the customer.
- We are not responsible for defects arising from structural or electrical conditions outside the agreed scope of our work.
- We are not responsible for damage caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited under UK law.
Where legally permitted, our liability for other losses will be assessed in accordance with the circumstances and the agreed service contract.
14. Warranties and Service Guarantees
Any warranty or guarantee applicable to a particular service will be confirmed in writing.
The availability and scope of any warranty will depend on the nature of the work, components supplied and agreed service arrangements.
Nothing in this section affects your statutory rights under UK consumer protection legislation.
15. Intellectual Property
All content published on this website, including text, photographs, graphics, logos, branding and design elements, is owned by or licensed to Royale Chandelier Services unless otherwise stated.
You may view and use the website for personal and informational purposes.
You must not reproduce, distribute, modify, publish or commercially exploit any website content without our prior written permission.
16. Third-Party Websites
Our website may contain links to third-party websites or external resources.
These links are provided for convenience and informational purposes only.
We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms of use.
Accessing external websites is at your own discretion.
17. Website Availability and Accuracy
We aim to keep our website accurate, accessible and up to date.
However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
Service descriptions, photographs and other website information are provided for general guidance and may not represent the exact requirements or results of an individual project.
We reserve the right to update, modify or remove website content without prior notice.
18. Privacy and Personal Information
We may collect and process personal information when you:
- Submit an enquiry through our website.
- Request a quotation.
- Contact us by telephone or email.
- Arrange or receive our services.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Please refer to our Privacy Policy for further information about how we collect, use, store and protect your personal data.
19. Complaints and Disputes
We aim to provide a professional and reliable service to all customers.
If you are dissatisfied with any aspect of our services, please contact us using the details provided below.
We will review your complaint and aim to resolve the matter fairly and promptly.
Where a dispute cannot be resolved directly, the parties may consider appropriate alternative dispute resolution procedures or other legal remedies available under UK law.
20. Changes to These Terms and Conditions
We reserve the right to update or amend these Terms and Conditions at any time.
Any changes will be published on this page, together with an updated revision date.
Customers are encouraged to review this page periodically to remain informed of any changes.
The version applicable to a particular booking or service will be determined in accordance with the agreement between the customer and Royale Chandelier Services.
21. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights that apply.
22. Contact Us
If you have any questions about these Terms and Conditions or our services, please contact us:
Royale Chandelier Services
Suite 7 Rays House, North Circular Road,
London, NW10 7XP, United Kingdom.
Telephone: 0800 193 6133
Email: info@royalechandelier.com
Website: https://royalechandelier.com/
We will be happy to assist you with any questions or concerns regarding our services.