Last Updated: 3 November 2026
1. Introduction
Welcome to Royale Chandelier. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Royale Chandelier collects, uses, stores and protects your personal information when you visit our website, https://royalechandelier.com/, contact us, or use our chandelier cleaning, installation, repair, removal and maintenance services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
Personal Information:
- Full name
- Email address
- Telephone number
- Business or residential address
- Information provided through contact and enquiry forms
Service Information:
- Details about the chandelier services you require
- Property or installation details you voluntarily provide
- Photographs or documents submitted in connection with an enquiry
- Any additional information you provide when communicating with us
Technical Information:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Date and time of website visits
- Website usage and interaction information
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to enquiries and quotation requests.
- Providing information about our chandelier services.
- Arranging appointments and service visits.
- Communicating with customers regarding bookings and projects.
- Processing and managing customer requests.
- Improving our website, services and customer experience.
- Monitoring website performance and visitor activity.
- Maintaining website security and preventing fraudulent activity.
- Complying with applicable legal and regulatory requirements.
We will only use your personal information where we have an appropriate lawful basis to do so.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyse website traffic and understand how visitors interact with our website.
We may use Google Analytics to collect information about website usage, including visitor numbers, pages visited, traffic sources and interactions.
This information helps us understand website performance and improve our services.
You can manage your cookie preferences through our cookie consent mechanism, where available. You can also manage or disable cookies through your browser settings.
Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide consent.
5. Google Analytics
We use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website.
Google Analytics may collect information such as:
- Website visits and page views.
- Visitor interactions and browsing behaviour.
- Approximate geographical information.
- Device and browser information.
- Traffic sources.
This information helps us improve our website and understand customer interests.
Google may process certain information in accordance with its own privacy policies.
For more information, please visit:
https://policies.google.com/privacy
You can also find information about Google’s Analytics opt-out browser add-on here:
https://tools.google.com/dlpage/gaoptout
6. Google Ads and Advertising
We may use Google Ads and related advertising technologies to promote our services and reach potential customers.
These technologies may use cookies or similar identifiers to measure advertising performance, understand customer interactions and deliver relevant advertisements.
Where enabled, conversion tracking may help us understand when visitors contact us or submit an enquiry after interacting with an advertisement.
We will obtain consent for advertising cookies and tracking technologies where required by applicable law.
You can manage your advertising preferences through Google’s advertising settings:
https://adssettings.google.com/
7. Sharing Your Personal Information
We do not sell, rent or trade your personal information to third parties.
However, we may share certain information with trusted third-party service providers where necessary to operate our business, including:
- Website hosting and maintenance providers.
- Website analytics providers, including Google.
- Advertising and marketing service providers.
- Email and communication service providers.
- Payment providers, where applicable.
- Professional advisers and legal authorities where required by law.
These third parties are expected to handle personal information appropriately and in accordance with applicable data protection requirements.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include secure website connections, access controls and appropriate security procedures.
However, no method of transmitting information over the internet or storing electronic data is completely secure. We cannot guarantee absolute security.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Retention periods may depend on:
- The nature of your enquiry or service request.
- Whether you become a customer.
- Our contractual and legal obligations.
- Accounting and record-keeping requirements.
- The need to resolve disputes or protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Your Data Protection Rights
Under applicable UK data protection laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request the transfer of your personal information where applicable.
- Withdraw consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details provided below.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled improperly.
ICO website: https://ico.org.uk/
11. Third-Party Websites
Our website may contain links to third-party websites, including Google and other external services.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children unless it is necessary and legally permitted.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or legal requirements.
Any updates will be published on this page, together with the revised Last Updated date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us.
Royale Chandelier
Telephone: 0800 193 6133
Email: info@royalechandelier.com
Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Website: https://royalechandelier.com/
We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.