Frequently Asked

Q: Can you work on antique chandeliers?

Yes. We regularly work on antique and period chandeliers and treat them with extra care. We can clean, restore, repair and where possible source or replicate delicate or period-specific parts.

Q: Do I need to take my chandelier down for repairs or cleaning?

Not always. Many chandeliers can be cleaned or serviced in place. If the chandelier is very delicate, badly damaged, or access is limited, we may recommend a safe removal so we can work on it properly and then reinstall it.

Q: What if a part is missing or broken?

We can replace many missing crystals and components, and in some cases we can source or match parts. If a part cannot be sourced, we may be able to restore or replicate it so the chandelier looks complete again.

Q: Is your team insured?

Yes. Our team is fully insured and trained to work in residential and commercial properties, including working at height and in hard-to-reach areas.

Q: Do you work on high ceilings or hard-to-reach areas?

Yes. We are equipped to work on chandeliers installed on high ceilings, over staircases, in lobbies or atriums. We use appropriate access equipment to work safely and protect the chandelier and the property.

Q: Is load testing necessary for all chandeliers?

Load testing is especially important for large, heavy or custom chandeliers, and when fixtures are installed in older buildings or busy public areas. It confirms that the fixing and ceiling can safely support the chandelier.

Q: Can you reinstall a chandelier I brought from another home?

Yes. We can reinstall chandeliers after relocation or renovation. We will assemble it, check fixings and make sure it is safely mounted and connected.

Q: How often should a chandelier be cleaned?

For homes, once a year is usually enough. In commercial spaces, hotels or places with more dust or cooking residue, cleaning every 3 to 6 months may be better to keep the chandelier bright.

Q: Do you offer regular maintenance plans?

Yes. We can set up scheduled chandelier cleaning and maintenance so you don’t have to remember it, which is helpful for venues, hotels and properties with multiple chandeliers.

How long does chandelier cleaning take?

Cleaning typically takes between 2 to 6 hours, depending on the size, complexity, and condition of the chandelier. For very large or intricate fixtures, it may take longer — we’ll provide an estimate during the consultation.

Can you work on antique chandeliers?

Absolutely. We specialize in handling antique fixtures with great care, including cleaning, restoring, rewiring, and replacing delicate or period-specific parts.

Do I need to take my chandelier down for repairs or cleaning?

Not necessarily. Many services can be done on-site. If the work is extensive or the fixture is especially delicate, we may recommend safe removal and off-site service.

What if a part is missing or broken?

We carry a wide range of replacement parts and can source custom or antique pieces as needed. If we can’t replace it, we may be able to restore or replicate it.

Is your team insured?

Yes. We carry full liability insurance and are trained in safety protocols for both residential and commercial properties.

Do you work on high ceilings or hard-to-reach areas?

Yes. We’re fully equipped with ladders, scaffolding, and lifts to safely access chandeliers in vaulted ceilings, stairwells, and other high or challenging locations.

Is load testing necessary for all chandeliers?

Load testing is essential for large, heavy, or custom chandeliers — especially when being installed in older buildings or high-traffic commercial spaces. It ensures the ceiling structure can safely support the weight.

Can you reinstall a chandelier I brought from another home?

Yes, we can safely reinstall chandeliers after relocation or renovation, and ensure all electrical and structural components are up to code.

How often should a chandelier be cleaned?

For homes, once a year is typically sufficient. In commercial settings or areas with high dust buildup, cleaning may be needed every 3 to 6 months.

Do you offer regular maintenance plans?

Yes, we offer scheduled maintenance and cleaning plans tailored to your fixture’s needs and your convenience.